Giving Effective Feedback
In this week's podcast, Mike and Mark share a technique managers can use to give feedback to their team members.
Feedback is the most frequently-used tool of effective managers. What is feedback? Feedback shows someone the impact of their behavior, allowing them to change ineffective actions or continue doing things that help the team achieve its goals. The dirty little secret of most managers is that while they are DESPERATE to get feedback from their bosses, they then visit that same sin on their own team. Every time Mark asks groups of executives and managers if they'd like more guidance and response from their boss, everyone raises their hand. On the other hand, every group also believes that their team is hearing everything the team needs from them. Of course, it's not true.
Another example of how little feedback is intentionally given is how managers defend themselves when we challenge them. "You don't give enough feedback," we suggest, and the common response is "I give detailed annual reviews," or, better but still trivial, "I do quarterly reviews". This is a great amount of feedback/guidance if you're willing to wait 90 days or a whole year to change/improve anybody's performance. We believe the reason this is so is a combination of fear of conflict, and lack of skill. Basically, you probably see things all the time that you don't like or would like to improve in some way. We think a lot of your fear is retention related: "Well, what I have to share is not that big, and if I say something, he might get mad and quit, and gee, he may not be great but he does more work than an open position would..." The other reason is most managers don't know how - this show will teach you.
Mark and Mike updated the Feedback Podcast in 2012. The old podcast has been archived and all four new Feedback podcasts are included below.
- Manager Tools Feedback Model Summary Sheet Manager Tools Feedback Model Summary Sheet
- The Feedback Model Shownotes (PDF) The Feedback Model Shownotes (PDF)
- The Feedback Model Slides (PDF) The Feedback Model Slides (PDF)
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