This guidance tells you what to do when directs bring you bad news.

A direct comes to you with bad news. He's been hiding a significant delay, and he has to finally admit it because he knows you'll find out tomorrow. She tells you the vendor she thought was great has just sent terribly quality, and late to boot. He has promised something in writing to another department that there's NO WAY you can deliver.

The right thing to do first is say thanks.

This Cast Answers These Questions

  • What do I do when I get bad news?
  • Why would I say thank you?
  • How do I address the error?

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