How to define a direct's "bad attitude" in terms of behaviors, to encourage them to change them.

We've all managed directs who we thought of as having a "bad attitude." We KNOW it's true. (And it is). But when we confront the direct with their "bad attitude," they say, of course, "I don't have a bad attitude." That's because attitude is a state of mind, which we cannot prove and can only infer. But we would have never inferred the attitude without certain behaviors. And we CAN see, hear, or read those behaviors, and we can change them.

This Cast Answers These Questions

  • How can I address a direct's bad attitude?
  • Can I give feedback on attitude?
  • What behaviors should I give them feedback on?

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