Email is useful but much more narrowly than most managers think.

Email's efficiency makes things easier for the sender, but it makes things harder for the recipient. Communication is what the listener does. That means there are some uses of email that end up being inefficient and ineffective both. Here's what not to do.

This Cast Answers These Questions

  • What should I not use email for?
  • Why do some of my emails not work?
  • How can I avoid conflicts using email?

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