Feedback is about behavior. It's not a personal attack.

The common refrain from professionals today is they want more performance communications. We want to know how we're doing, "good and bad." Unfortunately, many of those same professionals claim to feel "hurt" or "attacked" when they get negative feedback. The systemic way to reduce the danger of our directs feeling personally "attacked" is by building trust. And we can talk to them about how feedback about behavior is NOT a personal attack.

This Cast Answers These Questions

  • Is giving feedback a personal attack?
  • How do I respond to directs who consider feedback personal?
  • How can I reduce defensiveness when giving feedback?

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