Too many managers give negative feedback by trying to win an argument about what happened. It never works.

Because managers have previously struggled to give negative feedback, we naturally try to prepare well when we deliver it. One way managers make this mistake is seeing the exchange as a potential argument, and trying to win the argument. The premise is flawed, and the outcome is always ineffective, usually in the short run, and definitely in the long run.

This Cast Answers These Questions

  • How can I win the argument when giving my directs negative feedback?
  • Why do directs so often argue or disagree when I give negative feedback?
  • What's the purpose of feedback?

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