You're going to get a lot of input as a manager. There are all kinds of reasons for this, but the answer is almost always the same: the first thing to do is nothing.

You put out a new policy that you have briefed extensively, and as soon as it goes live, you hear there are problems. Should you take action? Is this an isolated incident, or is it widespread? You kickoff a new project which you have planned extensively for and which your best direct is runninmg, and suddenly there are rumors it's failing before it started. Should you insert yourself? Will that send a message that you're hands on, or undermine your chosen project leador both?

This Cast Answers These Questions

  • What do I do when I hear rumors?
  • How do I handle input that surprises me?
  • Should I respond to every request or input?

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