Many directs’ common response to negative feedback is to say, “It’s not my fault.” It’s understandable, it’s self protective, but it also completely misses the mark of the purpose of feedback. Here’s how to handle it.

You rolled out One On Ones, and you’re through rolling out positive feedback. Things are going well, but now it’s time to add some negative feedback along with the positive. On one of your first efforts, a minor incident, one of your directs utters some classic pushback, “It’s not my fault!” What do you do?

This Cast Answers These Questions

  • What do I say when directs tell me it's not their fault?
  • Should I figure out whose fault things are?
  • How important is "fault" to a manager?

Mentioned in This Cast

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