I just read a great article located at [url]http://www.forbes.com/2006/08/22/leadership-bizbasics-messaging-cx_tvr_0....
The summary is that Gen-Y's are bringing excessive IM practices as well as literal and figurative "limp handshakes" to the business world and that there are strong implications for the decline of business relationships.
I am not much older than the Gen-Y's in this range and was told for the first two weeks of my first white collar position to "USE THE PHONE, NOT EMAIL OR MSN." I got the message and it seems to have made me better.
Has anyone had any other experiences similar to this article and was it possible to get around these tendancies? I foresee this being a major factor in hiring and succession planning very quickly.