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Submitted by sholden on


Ben McConnell @ the Church of the Customer Blog had a post that Manager-Tools may be interested in:

[quote]Think you have it bad at your job? Here's a true story: A well-known law firm is trying to teach its partners to say "thank you" and "good work" to its associates. You know, that weird common courtesy stuff.

It's no joke. The firm lost 31% of its associates in 2004 and another 30% of them in 2005. Each year, one-third of highly educated associates who make about $160,000 per year decide the money's not worth it.[/quote]
Here is a link to the blog post:

The article is on the WSJ (subscription required).


Mark's picture
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I'm sorry this has taken me so long. I regret my absence.

I saw the article, and laughed out loud.

They are rearranging deck chairs on the Titanic. Partners are incorrigible.

Thanks for sharing!


pneuhardt's picture

I can attest to some of what is talked about in that article. My sister is a corporate attorney in Manhattan and has spent her career in large firms.

After being driven from her associate's position in one firm by that same feeling of dissatisfaction the original past mentions ("The money is not even close to covering this abuse!"), she was shocked when partners at her new firm actually said things like "please," "thank you" and "good job."

Sad to say, the first time a partner a the new firm thanked her for her work on a case, she called me to ask what I thought the partner meant when he came by her office and said "thank you." I had to take the Freud route and explain that sometimes a thank you was simply a thank you and she shouldn't read anything more in to it than that he was a person with manners.