Hi Everyone. This is my first post but I've been listening to the Podcasts for about a year and a half. I am a General Manager for a retail company that deals with clothing for 13-20 year olds.
I listen to your podcasts religiously and am a dedicated reader of HBR, Fortune and I have listened to your podcasts 2-5 times a piece.
The problem that I find is that as a frontline manager I feel like I'm listening and learning and doing my best to implement yet up the chain of command no one else follows your rules.
I think they are fantastic and I use them with my directs, which I only have three assistant managers and two dozen associates and they work wonders. Coaching and Feedback models are my life thanks to you.
My peers and my District and Regional Managers are where I'm having my problems. During presentations and conference calls, I am in awe of the lack of commitment and professionalism that is displayed yet no one seems to care.
I recently moved to a new market where I am the low man on the totem pole although I've been with this company for over six years. Of course, their are certain managers that have already gained favor in the eyes of our leaders and as I try to break through I find that none of the stuff that I learn here is really relevant other than the fact that following your feedback gets me better results than everyone else. That should be enough, I think.
I guess, what I'm trying to say is that considering I'm not at an executive level I do not have the opportunity to apply everything that I learn here although I would love it. I sit by and let poor performance of my peers get recognized and I'm left unnoticed although my statistical results are much better than those around me. It's so frustrating to me and I want them to know that I can offer so much more yet they don't seem to care.
I will say this. About a month ago, I started reporting to a new district manager. I confronted her with something that she was not doing consistently that we as managers rely on her doing. I used the feedback model and at the end all I said was "If you could try to be consistent with this it would make everyone's life much easier." She said thank you and that was that. Then on the next conference call she said that she had received feedback from somebody and that it was great feedback and that she would make the effort to correct it. So, that made me feel great that something Managers Tools has taught me made a difference when dealing with my boss.
I guess I'm just frustrated that everyone doesn't listen to your show.
Thank you for everything.