This may become a long, detailed post, for which I apologize in advance. If anyone can offer any insight, however small, it would be much appreciated. In any event, perhaps just typing out the issues will help me think it through.
I'd like to implement Weekly Staffs, but I'm a little unsure as to the content that the directs' reports will contain.
I'll give a little background:
I'm GM of operations for a P&C insurance company. We have two divisions, Broker and Customer Service (CS).
My direct reports are, in the Broker Division: Chief Underwriter; Underwriting Dept. Manager; Claims Manager.
In the Customer Service Division, I have one direct, CS Manager. She has a Supervisor in each of their Underwriting and Claims units, I'm thinking of including them in my WS. If I do, can I leave it to her to decide whether & when they report to the WS?
I have 2 other directs, the IT Manager and my Admin.
My current meeting schedule consists of:
Fortnightly IT Review - all IT staff, waterfall & project updates (this used to be weekly)
Monthly (all of these are with the Broker Division):
Underwriting Preview - underwriting & marketing staff, look at upcoming large accounts
Underwriting Review - UW Dept Mgr & Supervisor, look at production #s for previous month
Claims Review - Claims Dept, look at large losses for previous month
I don't have a meeting schedule for the CS Division, because I've just taken responsibility for them.
A big part of the Review meetings is briefing me ahead of a meeting that I have with the Exec. team to review the month's financials.
If I do the WS, I would hand over those other meetings to their various managers. I will add quarterly Skips so I don't lose contact with those >1 level down.
I'm all for cross-department communication, in fact we always have a rep. from Underwriting in Claims meetings, and vice versa.
But the problem I have is that we are really organized to look at things on a monthly basis. I'm going to have to give my directs guidance on what their 10-minute segment should contain. I reckon I can leave Collaboration and Radar to them, but the Accomplishments section is where I am struggling. The resolution just seems a little too high to me at once a week.
Any thoughts for me guys?