I have a team member that is actively persuing a new position within our company. She is a good (not great) performer and I have been expecting her to move on as she thinks she has outgrown (or is bored with) her job duties. I just received a call from the hiring manager checking in on her references. I assume worst case is that she will be leaving my team right after the first of the year.
Her position is currently not documented and is absolutely critical to our business. Basically, she has a lot of knowledge in her head that none of our other team members have.
Even though she hasn't given official "notice" that she is leaving, are there limits to how much preparing I should do? Can I have another team member (or myself) job shadow her and document the steps to her position? Can I move some of her duties to another team member today, to enable quick cross-training?
Any help would be appreciated. Thank you