I would like your opinion on this : [b]can I put as a goal for a manager not doing a task that shouldn't be done by him?[/b]
[u]The context is : [/u]
One of my top guys who is running my technical team doesnt do his job :
- he does not do O3 for his all team (it is a goal)
- he does not do his job in terms of activity development
- he lets me solve complicated conflictual issues with customers (it should be his job)
- he lets me do some other jobs which are under his responsibility
In fact, a good sum up could be : he is not delegating what he should, so I cannot delegate on him ...
We have identified the main cause : he regularly takes the hotline for a whole week, which eats all his time.
It has been a long long term issue
I firstly wanted to solve that by giving him this goal : "hotline should be delegated". And I did. The problem is that he always has a good reason for taking it back (there was an emergency at a customer so the tech who was doing the hotline had to go there, the tech who was suppose to do the hotline was sick, etc).
[b]Put as a "MT" goal, it would be : "the goal is to take zero hotline calls during this week" and would be reviewed at each O3.[/b]
What do you think?