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Following the MT rules of organizing your resume, M&M state that [i]responsibilities[/i] go first, then [i]accomplishements[/i] follow in bullet-point fashion.

How do you state "management" as an accomplishment? If the responsibility is [i]"Managed up to 29 staff, 6 direct reports"[/i], what accomplishments can come out of that?

jhack's picture

[quote="connick"]How do you state "management" as an accomplishment? If the responsibility is [i]"Managed up to 29 staff, 6 direct reports"[/i], what accomplishments can come out of that?[/quote]
"Management" is a responsibility.

Accomplishments would be things like:

- Acheived 100% technical staff retention rate.
- Reduced costs 12% while maintaining same production levels.
- Increased customer satisfaction from 56% to 87%

John

HMac's picture

connick: I think what you have there is a partial description of the job - not the accomplishment.

The mantra I took from M/M when I was writing mine was "What did I do? How well did I do it? What did I do? How well did I do it? What did I do? How well did I do it?"

Ok, so you managed up to 29 staff, 6 direct reports...

What did you do? How well did you do it?

Try this, as least while your drafting: Don't use the verb "manage." Instead, list the actual tasks, actions, behaviors you engaged in. That might help get you to what and how well...

-Hugh

jwyckoff's picture

[quote="HMac"]connick: I think what you have there is a partial description of the job - not the accomplishment.
[/quote]

That's my point. I have it listed as a responsibility, but only come up with the following 2 types of measureable accomplishments in relation with the "management" responsibility:
1) Metric on turnover
2) Metric on internal promotion vs. hire external

I can include an accomplishment regarding turnover, but my "accomplishment" on internal vs. external promotion is not good due to such rapid growth of department.

Any other thoughts on other "types" of management accomplishments?

jhack's picture

The accomplishments don't need to be quantified (although those are the most powerful). Other examples:

- Created training program that became the company standard for new hires.
- Started the customer User Group in the southwest region.

The goal is to provide the seed material for the interview, where you describe how you did what you accomplished.

John

MsSunshine's picture

Base your accomplishments on what the team delivered - specifically things that were challenges in doing so.

For example for me, one might be
* Consistently delivered quarterly releases to inflexible deadlines while incorporating use of off-shore resources for the first time.

HMac's picture

I just KNEW hack and sunshine would chime in! Great!

Did your team do anything that affected customer metrics (like customer satisfaction, speed of service, etc.)?

Did you reduce the time it takes to do anything?

Did you make anything BETTER, FASTER, or CHEAPER?

-Hugh