First off I am a newbee to the Manager tools and want to extend thanks to all those responsible for them. I have found them to be terrific. I have focused mostly on the one on one's, coaching and feedback.
The common theme with them is to discuss behaviors however I am having a difficult time separating behavior from results. When someone is not performing or doing what I ask, I find it difficult to put this into the form of behavior. Any suggestions on how to get better at identifying behaviors and articulting them to the individual
thanks in adavance