I'm the assistant coordinator for a specialized data system and I have an employee on my team who, due to the hours of her assignment, is supposed to be the lead operator on that system. I find, however, that I end up filling this role because she seems to lack the self-confidence to make the necessary decisions for her role.
After me, she is the most knowledgeable user of the system and has the training and ability to handle 90% of the issues with the system without my intervention. Instead, I find that she is handling 10% and I'm handling 90% which is distracting from my program-management responsibilities. On top of that, she's leaving every day saying how stressed she is and that the issues she's encountering are "scrambling [her] brain." I know she could be a real shining star on level with her skills but she just seems to hold back and defer to me most of the time.
I know she has the training, I know she has the knowledge (I've seen it in action before). I've asked if she would like a different assignment because of her proclaimed stress but she then flip-flops and says she enjoys the challenge and the fast pace of the job. I feel very strongly that her self-esteem is the issue and that she feels she is not up to the job. I've found that she constantly compares herself to me and my level of skill (most of which has been due to my technical education: BBA/MIS). I've stressed to her that she's experienced (2+ years in the job) and that she has the freedom to structure her responsibilities as she sees fit, as long as they get done to standards - in other words, she doesn't have to do it like I did it when I was in her position.
I feel like I'm kind of ranting here. I'm not closed to the possibility that it could be something else, but I'd like some feedback on how to help this employee. I've been using the feedback model with her and it has helped her gain some confidence but we seem to be stalled out.