I'm noticing that staff younger than me default to emails instead of picking up the phone and talking.
I don't want to micro manage them, but particularly for my newly recruited and quite green PA I do want to develop her ability to use whatever tool is most appropriate. I think it's a confidence thing. It just feels safer not to have to speak...
I've raised this in supervision. She's claiming it's more time efficient to organise meetings this way. What do I do to get her to explore whether that might not be true?
New to this site - the podcasts are fantastically helpful but there's lots of them. So if there's a particular one you'd recommend please don't be shy. Chances are I haven't got to it yet.