Sorry if this sounds as if I am throwing my toys out of the pram but I need some advice on how to talk to my manager about some decisions she has made that will be bad for the department.
I came in to the department as an assistant manager and just sat back taking in as much as I could for the first 2 months (I hadn't heard about the 90 day rule at the time).
During this time I noticed a lot of things that could be changed to make the department run smoother most of which I have implemented over the last year.
The main one was setting up a general email account for that queries could be sent to as all blocked order queries were sent to anyone and everyone in the department and as a result no one knew who should be looking at them and resolving them.
With the introduction of this mail box address I suggested that 1 person should look after these queries but allow anyone in the department to have access in case cover was needed.
This system had been working well for 5 months but during the last month staffing issues (holidays, sickness etc) led to these queries not being resolved as quickly as I would have liked them to be resulting in the sales department contacting the manager asking why there is a delay.
I have now found out that even though she has access to this mail box her response was to tell the sales department to email her directly instead.
Obviously I am a little annoyed that firstly that after 1 blip this system has now gone back to the old way which had even bigger delays and secondly that I wasn't told about this until the sales department asked me what the delay was with the manger releasing the orders.
I have spoken to her about this but she seem to think that we don't need to record these issues, I disagree as the main complaint against our department is the time it takes for these queries to be resolved.
I just need some advise on what to do now because I know that the queries are just going to pile up in her in-box as they did before I arrived. I also know that any delay even though the mails are going to her will be turned around as a problem that I will have to deal with.