I'm just back from an international conference with peers from the rest of the world. Being there made me realize how far behind the organization is in my country and how much we can develop.
We need to plan how we will implement all these best practices from the rest of the world, how to enforce our own and how to ensure that we stick to them.
Short background: We've been running a fundraising program for some 7 years now. Almost all our organizational knowledge is in the heads of our management teams. In terms of using information technology we are a lot like ancient shamans. We're traveling the country and spreading information via the world of mouth. This is highly inefficient, ineffective and quite stressful for all of us. It gives us very limited possibilities to plan ahead, to improve current processes and to make sure that we communicate the same message throughout the organisation.
So, I'm looking for advise on how to document processes in an effective manner, how to create and stick to a development plan. During my googling (is that a word?) I stumbled upon the ISO 9001 standard which seems very tempting to me. Is it as good as it sounds? Is it something to look closer at at this very early stage of such a process or is it something to start working with later?