Two guys walk into a room full of managers. They spread out between them a large, white bedsheet. In the far upper right corner of this huge, king-size sheet is a tiny little red dot, like a sharpie was touched to the sheet for a few seconds.
The two guys asked the room full of people, "What do you see?" The managers yelled back:
"A RED DOT!"
The two guys laughed and said, "What about the rest of the sheet?" The managers were quiet.
"So the red dot deserves comment and is all you can see. But the rest of the bed sheet, the part that is going right, you cannot see because you are trained to see exceptions."
The managers were surprised by how easily they were taken in by this example.
We are managers. We are trained to see exceptions. But to be great managers, we must rise above our basest instincts and find it within ourselves to catch people doing things right.
Mike and Mark encourage managers to give 9 positive feedbacks for every 1 adjusting. They recommend 60 days of relationship building before the first adjusting remark. They admonish us to focus on behavior, not let perfect be the enemy of the good, and to allow our people to succeed, because our people do succeed. We don't want to stamp out what is good with our desire to be correct, more smart, more witty, more clever, or simply mean and criticizing.
We want our people to flourish under the sunlight of someone who sees that 99% of everything is going just fine. We don't raise our voices. We don't publicly criticize our directs or peers...
See the bedsheet, not the red dot.
Mike - thank you for your hard work. You did a great job deploying the site, and I think it is brilliant.
Thank you for what you have done for me and so many others. Good job. Keep it up!