BLUF- apparently one of my DRs has been making mistakes and I had no clue, and now I don't know where to start in improving that.
In my annual review, my boss said he wanted me to keep better tabs on a certain direct, saying he makes all kinds of mistakes. "Like what?" I asked, and he told me a couple things, and then said, "and it just goes on, and on, and on." Finally he admitted that when he ran across a problem, he had been going straight to my DR instead of coming through me.
He had made vague complaints about this DR before, but always characterizations such as "he has a lackadaisical attitude." I realize now I should have quizzed him to get down to specific behaviors.
One problem was distance - initially when they shoehorned us into this building, this DR ended up clear the other end of the floor from me. (And he was closer to the main entrance... making it easier for my boss to go straight to him.) But a cubicle across from my office has been vacant since we did a big layoff last September, and I had talked to him a few weeks ago about moving into it, and now he's there.
The other problem is that my department has two "branches," you might say, and I worked in one branch before being promoted to manager, while the DR in question works in the other branch. So I don't understand his job anywhere near as thoroughly as I understand the job I came out of. He was getting a lot done, and I wasn't hearing specific complaints about his work so I figured he was doing it right.
Alas, I dragged my feet on feedback and just got going on it again recently, so I'm still in the "affirming only" stage.
Any ideas for bringing his accuracy up?