I have just been appointed as the MD of this company in the UK that is the largest subsidiary within a larger group of companies. The company is underperforming when it comes to delivery of customer service. There are weaknessess in the capabilities of a number of key middle managers. There has been historic antagonism between the company I now lead and the Group support functions.
My plan is to develop a new vision with employees and improve the operational performance of the company or it will not survive in a harsher climate.
Following your recent cast on Change leadership how should I initiate the change effort?