Yesterday in our O3, I passed on some feedback about our latest systems deployment to Jennifer. Basically I said, when you don't do X on time and go through the process thoroughly, Patrick has to stay late and work during the deployment night to fix bugs, Fred had to re-schedule his work and help out and his priorities got affected - so what can we do differently about it?
And then Jennifer broke down crying saying how she's frustrated about failing and she didn't know Fred had to do work and she's bad at doing X and she feels the last 6 months of O3s have all been negative feedback (obviously not true, but I wasn't in the mood to prove that).
How should this be handled? I ended up taking her off doing X but I don't know if I caved in or something.