I am currently a manager in a call center of sorts, managing 16 full-time employees and 1 part-time employee. We are a 24 hr call center so I manage employees on both the day and night shift even though I work normal office hours M-F. I was recently asked if I would be willing to take on another department in addition to the current department that I manage. These two departments do work rather closely together and I was once a peer in both of these departments. So here are my concerns about accepting the offer:
-I would be taking on management of an additional 6 full-time employees and 6-8 part-time employees who work a call schedule and also work in our main office which is 2 hours away.
-I worry that my effectiveness as a manager would diminish by taking on the challenge of 2 departments instead of one with one of those not being in the same office as I am working.
-I like the department that I am currently managing and was a part of its inception 4 years ago...so it holds a special place in my heart. Therefore, I don't want to have to eventually give it up to manage this other department. There has been talk of that happening eventually.
-I am also currently in school online to obtain my B.S. so that takes up alot of my time at home which is sometimes already difficult to balance with spending time with my 5 y/o daughter. Taking on an additional department would be more phone calls in my "off" hours.
-I also worry that if I take this on and don't like it or find it to be too much, that I won't be able to get out of it. I'll be stuck with both departments indefinitely unless I seek employment elsewhere which I wouldn't want to do.
-I also worry about the added stress of the additional work load and if I can handle it effectively
-On the flip side, I worry that if I don't take it I will be passing up an opportunity for an even higher position (director) in the future and that me not taking this offer would be a "strike" so to speak against me in the future to ever be considered for a director position.
I'm really torn on what to do.