Good day everyone.
I'm seeking guidance and would like to hear [read] your thoughts on a situation I'm having. I was promoted recently and now have responsibility over three teams of testers. I used to manage one of the three.
I am getting a lot of resistance over goal setting and measurement with my new directs (Those who now report to me). I understand that the other teams have not been as exposed to the use of metrics. It seems that I am not getting through to them no matter how I try to explain the need for measurement.
Earlier today, one of my (new) directs said: "Why do you want to change something that has been working with something that we don't know will work". I may be wrong, but I think that this person is resistant to defining measurable goals because she received an Exceeds Expectations rating the past three years (I was not her manager), despite not defining specific measures for each of her goals. It's possible that she worries that she will not get the same rating if we put in measures.
I am baffled by the idea that an engineer would oppose the use of measurement. I don't want to be heavy handed and use role power but I will If I have to.