I have scheduled O3's with all seven of my Directs and we've had 8 or 9 weeks of them now. Admittedly, some of those weeks were VERY short meetings. We were in the busiest crunch time of the entire company and this department especially. During the last two weeks of that crunch time, I don't think I had an O3 with a DR that lasted longer than 15 mins, with a record only 3 minutes - essentially just a "touch base" kind of conversation.
My issue has been that there's one DR who has some pretty serious personal issues going on (divorce, ugly custody battle, multiple court dates) so we haven't been talking about her career development prospects or options simply because she doesn't want to get too distracted, doesn't think she can handle big changes at work, etc.
Additionally, she is an "English as Second Language" speaker and I'm finding that she doesn't seem to be terribly comfortable communicating over the phone. Additionally, in the "getting to know each other" survey we all participated in, she said that the best way to get in touch with her was email and instant message (not the phone.)
As such, there's very little for us to talk about. For the most part, her work has been great. She keeps her head down and plows through it. No client escalations. No late order acceptances. No delinquent accounts. There's hardly anything I can come up with for "My 10 Minutes" during the O3 (beyond a recap similar to the above, with "great job, good to see, thanks, keep it up") and she always says "I don't have anything for you."
We're looking at 5-10 minute O3's as a result and I feel like I'm failing her somehow.
What can I do to improve this situation?
All of my other DR's generally use the full 1/2 hour for the O3s and it's kind of nice. This one's got me completely stumped though. ANY help or insight would be greatly appreciated!