Help! I am completely dependent upon another department to complete tasks before I can begin mine and they are not delivering!.
The other department is consistiently late and underperforming, causing my department's tasks to start late and placing my directs in the terrible position of either completing their tasks late, or working horrendous hours to make up the time lost by the other department.
I have no idea how to address this when the people do not report to me, nor do we fall in the same managerial heirarchy. Both the manager of this department and his director have a tendency to be defensive and unapproachable.
I'm trying to 'own' the tasks and deliverables, but I feel like I'm in an impossible position to get things done.