I have an intern that I'm managing who was put on a different team than me. In my opinion, the people on the team are not friendly to my intern: they've never invited him out to lunch, the person next to him doesn't say 'hi' in the morning etc.
Its a bad situation. My intern complains that he doesn't have enough contact with other individuals, while the team says he's shy and doesn't ask for help enough.
In particular, there was an incident where I went on vacation for 3 days after teaching him a new skill. I asked my step-boss to stop by his desk the next day and ask if he needed any help. Instead, my step-boss sent an email.
IMO, these are two very different things. Its a miserable work environment where you can go a day without anyone from your team saying 'hi' to you. And I'm much more likely to believe an offer to help is genuine which comes in person instead of from email.
But my step-boss says stopping by and sending an email is the same thing. Who is right? Is it worth arguing with him if I'm right?
Moreover, what is my best course of action. I think I should just give up on getting the other team to include my intern, and instead encourage my intern to be friendly to them.