I've gotten some complaints about one of my directs. She is in a senior role, where some of her directs have complained to me about how she will handle certain projects.
I have historically told them that's i hear what they are saying, but then i ask them, well have you talked to her about this? they always say no. So then i say 'when you come to me like this and aren't bringing it up to her, it can be undermining. situations don't improve if people here aren't communicating.'
I have felt that some of these complaints have been legit, and so i've then addressed the behavior with my direct in one on ones, but i have shielded her from knowing that x y and z persons have come to me about you. I just present it as things i've seen.
Anyway, her weakness on some of these issues has persisted, and i still get some complaints, going on around 18 months of this ... so i wonder if i need to facilitate some sort of meeting with her and one of the detractors who came to me today on something, again.
my instinct, as you know, has been not to stoop down to solving all this for them, because i feel like its my direct's job to figure out how to deal with these problems ... ugh.... just really frustrating for me.