How can I divorce the idea of $$ from the asking for greater performance and goal setting ?
The situation is that we are at the Annual Goal setting time of year for us.
The work in this unit is pretty well trans-actional, filling electronic document delivery requests.
The request comes in and the request is filled.
We are in a University Library, so it is very difficult to tie much of what we do to profits.
My staff is already at the point of filling all possible transitions by the end of each day.
Over the years the unit has become more and more efficient and cost effective.
Basically, the staff is excellent at the core Job Tasks.
This time of year I ask them to come up with new goals and special project goals to work on in the coming year.
I keep getting push-back from one of my directs that insists that as his core job tasks are excellent (which they are) that he feels I am asking too much of him to add more goals and tasks to his work without greater compensation.
He will help cover on some cross-training duties in another department. He has completed projects when I assigned them to him. He reluctantly accepts after I clearly state my expectations and make it known that this "is" part of the job.
I'll spare you all greater details unless asked.
This is the basics of the question. This direct is clearly motivated most by salary.
I have tried the occasional small bonus when extra help is given, treating to lunch, giving positive feedback and praise recognition, etc...
The result is always the same.
Whenever I ask him to create an annual goal or start a new project that is outside of the "daily transactions" he expresses his dissatisfaction at the whole idea of asking for more and greater performance without $$ compensation.
I have very little control of his salary.
And yet, am I not expected to always ask my directs to do more and be exceptional ?
Is he right ? Is there a point at which my desire to ask more of my directs is unjust without compensation in salary?
Can I just say "Hey, you guys just keep up the excellent work. No new goals this year."