Hello, Thanks for podcasts and this website. Very very helpful. I am first time writer here but constant reader. I have a difficult situation at work. I am a first time manager and have been in this position for 1 year 9 months. One of my directs has a habit of crying at 1:1 every time when I give her improvement feedback. She is my first employee that I hired as a hiring manager. I have 6 other directs besides her. After 6 months of being employed she cried for the first time at our 1:1. While she was doing just OK, I found necessary to indicate the areas for improvement. She cried. I offered her tissue and water which she refused. Her complaint was that I don't value her as an employee and don't say thank you enough (this is not true). I told that I feel terribly uncomfortable when she cries and I can't continue to talk until she calms down. I was devastated by her cry. I was stressed. I realized at that time she is very super sensitive and I was very cautious when giving her feedback for the next months. The same story happened few months later during her annual performance review. After this happened again, I went to HR and told them about the situation. Few more months passed and it happened again for the third time. There was never yelling during our 1:1, actually I never yell. Just as always I praised her contributions then indicated her improvement areas. I went to HR again and my boss got involved as well. My boss, HR and myself met for a talk. We decided that HR will be present at our next 1:1 with this employee to see what is going on and straighten our communication and I agreed. Then HR, the crying employee and I met and she was crying all 40 mins meeting with HR!!! I was exhausted emotionally by then. But I have second thoughts now. I'll try to explain. Now I am emotionally afraid of her. I don't want to see her again crying and don't see myself able to give her performance improvement feedback. I just can't. I don't see any point in having 1:1 even with HR present. I can't see her crying again. And I am devastated. I helped her a lot to learn the job and any other possible ways but it just does not work out. What do I do now? Fire her? Performance wise she is just OK, definitely she has areas for improvements, but who does not? She is super sensitive to any feedback, even her peers notice it and prefer to go to someone else to ask questions than to her. Please any advise. Apologies if my text is confusing. I am really really upset!