How do you create a business process work flow? Are there any special requirements/best practices? Seems pretty simple to me, but maybe I am missing something.
In a recent O3 with my boss I was describing a goal I had rolled-down to my staff: specifically, creating a business work flow for the design process - aka all the steps required to get a project from concept to construction. (I am a civil engineer so think water and sewer pipeline design if that helps.)
My boss asked the question: "Do your staff know how to do a process work flow?" I was taken aback for a brief second because I have never had any training in this, but have always thought it to be rather simple and intuitive. I answered, "If not, they will by the time we are done" - which assumes I know how to do it.
My thought was to simply have my staff 1) meet with everyone involved with various steps, 2) build a list of all the steps, 3) figure out predesessor/successor relationships, 4) create a flow chart of actions, probably including some deliverables, milestones, or phase gates, 5) assign RACI for each action, 6) include typical durations for certain steps where relevant, 7) have all relevant parties review, 8) repeat any of the above steps as needed, until 9) the trio I assigned it to reach consensus, I approve, and my boss approves. The only challenge/difficult task I see here is managing people drama - which is part of management skills I expect of the staff I assigned this to.
Am I oversimplifying?
"Do they know how to create a business process workflow?" - My first thought was actually, "Doesn't everyone?"
I don't think this is a quick/short task - but it seems like something that uses only basic management skills.
Am I missing something?