I'm looking for a podcast that I remember hearing probably 3 years ago (it was not new at the time, I'm not sure how old the Cast is) about internal support departments. I believe the topic is something related to IT specifically, but it branches out to address all internal service departments (IT, Accounting, HR, etc). The core idea is that these departments should see sales, marketing, production, and other "core" departments or units as their customers, and that the default response to requests should never be "no" but rather "let's figure out how to say yes." I'm paraphrasing here, but that's the gist of it.
For context, I oversee all of our support departments here. That cast really shaped how I approached my job and worked with my peers in other departments. I am grooming 1-2 of my directs for managerial roles and I think this Cast is a great place to start. Of course I will be including the Trinity, etc, but none of that matters without having the right mindset and approach in the first place.
Can anyone help me find this cast? I have combed the Map of the Universe, and tried a number of different search terms and just can't find it. Thank you in advance.