Hi Manager-Tools community!
I was tipped off to the Manager Tools podcasts from fellow Customer Support Manager in the Support Driven Slack community. I started listening about a year ago and have greatly benefitted from all the podcasts, Show Notes, and other resources.
I manage a 22 person SupportOperations team for a SF-based design software company. I am not managing managers and it's been a great learning experience.
Our company has used DISC in the past and I immediately fell in love with it. I'm a SC and it all resonates with me! After listening to all the podcasts on DISC, I decided to do it with my managers and now I've rolled it out with all the ICs. I gave a presenation on DISC to the entire team to help clear up confusion about what it is/isn't, make it fun, show my behavioral style and that of the other managers. Then the team all took the assessment.
Tomorrow, we'll be going "round robin" in a team meeting to share some thoughts. I'm trying to keep this pretty lightweight. "What resonated? Was there anything that didn't resonate? Any interesting 'a-ha' moments that you had along the way?"
Here's are my 2 questions:
I have a few people who have been on my team for several years. They took DISC a couple years ago and their "dot" DRASTICALLY moved. I have an S who is now a CD and a CS who is now an I. I understand that there can be some movement (I moved from S to a little closer to SC), but these seem like pretty wild changes? Is that expected? Somewhat common?
Second question: I have a new(er) team member who I've pegged for a CD. Her result is a firm D. I can see it to a large extent. However, she's quite opinionated (lol, she's a D) and she doesn't feel that anything along the way, nor the result resonated with her. Thoughts on how to address that? When someone wants to be so opposed and seems unwilling to recognize that there's probably a lot of truth to the assessment.