I guess I understand the conclusion of the "juggling koan" and "massive workload increase" podcasts. However, I am wondering under which circumstances it actually is okay to ask for more people for your team?
Theoretically speaking and also deducing from comments from Wendy and Mark on other (mostly older) threads in this very forum, you can always prioritize and decide "what to get in trouble for". But what if the overall quality of your work is actually suffering because many things that need to get done are not getting done and there are no more unimportant tasks do deprioritize? I mean that is where it all leads, eventually. Can you even make the call for a team expansion yourself or should your boss come to you?
The "massive-workload" podcast really left me confused in that respect as I think that there is a vast difference between telling your manager that you are "swamped" and "whining all the time" compared to reasonably making the case that you have a feeling that e.g. customer satisfaction is suffering because of delayed responses etc.