8:00 Welcome & Purpose
8:05 Agenda & Ground Rules
8:15 Introductions
8:45 Know Your People - One On Ones
9:45 Break
9:55 One On Ones (Continued)
10:30 Talk About Performance - The Feedback Model
11:30 Break
11:40 Feedback Practice
12:30 Working Lunch: Rolling Out The Manager Tools Trinity
1:30 Ask For More - The Coaching Model
2:30 Break
2:40 Coaching Practice
3:20 Break
3:30 Push Work Down - The Delegation Model & Practice
4:30 More Feedback Practice
5:00 Close


8:00 Welcome & Purpose
8:05 Agenda & Ground Rules
8:15 Introductions
8:30 DiSC Overview
9:45 Break
9:55 Communication Behaviors
11:00 Break
11:10 Observe Practice
11:40 Working Lunch: Email Communication Behaviors & Practice
12:40 Analyze Practice
2:00 Break
2:10 Tailor Practice
3:30 Close


8:00 Welcome & Purpose
8:05 Agenda & Groundrules
8:15 Introductions
8:45 How To Prepare To Interview
9:45 Break
9:55 How To Create And Ask Questions
10:30 Break
10:40 How To Ask Questions Practice
11:00 How To Listen To An Answer
11:30 How To Listen Practice
12:15 Working Lunch: How To Finish And Evaluate
1:30 How To Probe
2:30 Break
2:40 How To Probe Practice
3:15 Parking Lot
3:30 Close

Our public conferences are delivered by our experienced presenting associates. Before presenting solo, our associates go through an intensive training process and must demonstrate knowledge of the content and ability to deliver the content to Manager Tools extremely high standards. Our co-founder, Mark Horstman, no longer delivers public conferences.

Yes.  Breakfast is usually available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.   Often attendees who travel in and are staying at the the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Our conferences are currently not affiliated with any accreditation organization.  However, many of our attendees have been able to get credit by presenting a certification of completion.  We’re happy to provide you with a certificate indicating the name, date of the conference(s) you attended, and number of training hours.  Please email us at [email protected] and we’ll be happy to assist you. 

We limit our Effective Manager and Effective Communications Conferences to approximately 30 people.  Our Effective Interviewer Conference is strictly limited to 30 people.  The smaller size allows you to get personal attention and feedback on how you’re doing during the practice.  It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

You can see all our upcoming dates and locations here

We often receive questions on dress code for the conferences.  Each conference is a robust day filled with interactive practice and dialogue.  While we understand that you want to appear professional, we want you to be comfortable, absorbing the content, and not dreading that you are being strangled by a too tightly tied tie. The meeting room will be cold.  We suggest you bring a sweater or jacket with you.  Bottom line, professional AND comfortable to maximize your experience.

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than far too hot in the afternoon.  With our energy we might be sweating while you end up shivering without a sweater or light coat.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.  

Our official cancelation policy is provided below.  And, we understand that life sometimes happens and try to work with you as best as possible.  If you can’t attend at the last minute, we usually are able to offer you a seat at any future Manager Tools conference of your choice.

Cancellation Policy

Registrants unable to attend will receive a refund of the paid registration fee, less a $50 USD processing charge, provided the cancelation occurs no later than 60 days prior to the Conference. Cancelations processed no later than 30 days prior to the Conference will be refunded 50% of the registration fee. No refunds will be given for cancelations processed less than 30 days prior to the Conference.

If a registrant is unable to attend an event for any reason they may substitute, by arrangement with Manager Tools, an alternative participant with no additional charges. Participants are responsible for negotiating refunds of associated hotel charges directly with the hotel management. Refunds will be issued within 30 business days after the Conference concludes and will be credited the credit card with which the purchase was made.

No.  US locations are the same price everytime.   Due to the greater travel and hotel expenses, our international conference prices vary by location and fluctuate with the exchange rates.  You can find the current price for each conference here.

In addition to the training, practice, and materials, we provide continental breakfast, lunch, and snacks and beverages throughout the day. Attendees of our EMC will receive access to our  Trinity Rollout Email Series. Those who attend our ECC will receive a series of follow up emails with reminders of what was discussed during the day.

Dinner, hotel expenses, parking, and transportation are not included.  We do our best to book hotels that provide free shuttle service to and from the airport and negotiate discounted room rates for our attendees staying at the hotel.

While that is our preferred method, we realize some companies prefer to pay via invoice.  Please send us an email at [email protected] and we’ll assist you with the registration process.

We’re happy to extend a special discount for attendees paying their own registration fee.  Please email us your information at [email protected] and we’ll be happy to help you complete your registration.

Yes.  Should a conference sell out, we will start a waiting list and do our best to accomodate as many folks as possible.

Absolutely!  One of the most common comments we hear from experienced managers who attend our Effective Manager Conference is “I wish I had known this when I first became a manager!”  It’s a great opportunity to be ready with a plan of action before you get promoted.  Additionally, many of behaviors we teach can be applied to other work relationships such as peers or project team members.

Our Effective Communications Conference is for any professional who wants to learn how to be a more effective communicator.  The entire Manager Tools team will tell you the behaviors you’ll learn during the ECC are the most powerful we’ve ever learned during our careers.

And you don't have to be a manager to be involved in the hiring process. If you are contributing to the hiring process in any way, whether you be an interviewer or are responsible for onboarding, this event is for you. We all play a role in ensuring those we hire are up to the task and are well prepared for their roles in our organization.

Only a desire to get better.  You do not need to be at any certain level of management.  We have frontline managers, directors, through executives attend our conferences.  All we ask is you be willing to change your behaviors. 

Yes!  We’ve had many managers attend with their teams.  They tell us it’s very beneficial to learn alongside their directs.  It’s also useful to have the chance to discuss the concepts with your directs during breaks and over meals.  We have great admiration for any manager willing to attend management training with their directs and admit they don’t have all the answers.

Yes.  Please indicate your dietary needs on your registration form.  Your personal comfort and well-being are important to us.

If you are interested in booking a room in the hotel where the training is offered, all the hotel details can be found on your Conference Homepage.

Of course! Email Maggie at [email protected], and she'll take your details and provide you with options.