8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Manager Behaviors.
8:05 Agenda & Ground Rules - We will cover this agenda, and then interactively agree on Ground Rules for the day such as staying on agenda, no mobile phones or laptops, etc.
8:15 Introductions - All attendees will prepare and present a brief (30-second) introduction of themselves.
8:45 One On Ones - How to build a trusting relationship with your directs with details on what, who, when, how long, about what, and where for a Manager Tools One-On-One.
9:45 Break
9:55 One On Ones (Continued)
10:30 Feedback Model - How to talk about performance with your directs in order to encourage effective future behaviors. The 4-step model explained in detail.
11:30 Break
11:40 Feedback Practice - Practice delivering Feedback, multiple times, in increasingly more complex situations, in order to get comfortable with the model.
12:30 Lunch & Rolling Out The Trinity - How to start doing One on Ones, Feedback, Coaching and Delegation. How to choose times, notify your team, brief your team, on every part, and what to be aware of as you start.
1:30 The Coaching Model - How to improve skills performance in 4 steps: Set A Goal, Brainstorm Resources, Create A Short-Term Plan, Implement. Each step described and then illustrated in detail.
2:30 Break
2:40 Coaching Practice - Practice the Manager Tools Coaching Model multiple times.
3:20 Break
3:30 Delegation Model & Practice - Why and How and What To Delegate, and the words to say when you do so, explained, and then practiced.
4:30 More Feedback Practice - Practice delivering Feedback, multiple times, including negative feedback, in order to get comfortable with the model.
5:00 Close


8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Communicator Behaviors.
8:05 Agenda & Ground Rules - Review the detailed agenda, and interactively agree on ground rules for the day.
8:15 Introductions - All attendees will prepare and a present a 30-second introduction of themselves using, in part, their DiSC profile information. You will need a copy of your DiSC profile to complete the introduction.
8:30 DiSC Overview - A basic overview of the technology/data and terminology of the DiSC behavioral profile. This training is not “about DiSC” - but DiSC gives us a shared vocabulary to use.
9:45 Break
9:55 Communication Behaviors - How people with different DiSC profiles communicate differently, based on behaviors. We will look at a few key pages of your DiSC profile.
11:00 Break
11:10 Observe Practice - Practice observing another person, multiple times, to learn how to see and hear behaviors.
11:40 Lunch & Email Communication Practice - How people with different DiSC profiles communicate using email, followed by practice determining the profile of an email’s author, and how to respond.
12:40 Analyze Practice - Practice observing and analyzing another person’s behavioral patterns and tendencies, multiple times, to learn how to see and hear behaviors.
2:00 Break
2:10 Tailor Practice - Each attendee will be tested on their ability to observe and analyze, and then tailor their own behavior to approximate someone with whom they’re having a conversation.
3:30 Close


8:00 Welcome & Purpose - We welcome the group and state our purpose: learning and practicing Effective Hiring Manager Behaviors.
8:05 Agenda & Groundrules - Review agenda, and interactively agree on the day's ground rules.
8:15 Introductions - All attendees will prepare and a present a 30-second introduction.
8:45 Effective Hiring Principles & Process - Review the purpose and process of an interview.
9:30 Break
9:40 Creating/Asking Interview Questions - How to create and ask behavioral interview questions.
10:00 Creating/Asking Questions Practice - Practice creating and asking behavioral interview questions.
10:30 Break
10:40 Screening Candidate Documents - How to screen candidates documents and social media.
11:00 Screening By Phone - How to screen candidates over the phone.
11:30 Interviewing Candidates In Person - How to structure a day of final, face to face interviews.
12:30 Lunch
1:15 How To Listen & Practice - How to maximize the core of an interview - listening to candidate’s answers. Practice listening to interview answers, taking notes, and recalling key points.
2:15 Break
2:25 How To Probe & Practice - How to ask targeted questions during a candidate's response to draw out specific behavioral details. Practice listening to actual responses to interview questions, while probing for more specific behavioral details.
3:30 Break
3:40 Interview Results Capture - How to finish an interview, and capture interview results from all interviewers at the end of the day.
4:10 How To Offer/Decline/Delay - How to make a job offer, delay and decline candidates.
4:20 How To Onboard - How to onboard your new hires to set them up for success in the role.
4:50 Parking Lot - An opportunity to ask any final questions you might have that have not been covered in the day's agenda.
5:00 Close

Our public conferences (in person and virtual) are delivered by our experienced presenting associates. Before presenting solo, our associates go through an intensive training process and must demonstrate knowledge of the content and ability to deliver the content to Manager Tools extremely high standards. Our co-founder, Mark Horstman, rarely delivers public conferences.

Yes.  Breakfast is usually available for 30 minutes in the morning prior to the start of each day.  There are also breaks throughout the day.   Often attendees who travel in and are staying at the the hotel will meet together for dinner at the end of the day.  While we appreciate any invitation, we regret that our presenting associates aren’t able to join you at the end of the day.  

Yes.  Part of being a manager is giving presentations.  If that makes you nervous or uncomfortable, you’re not unusual.  You’ll have an opportunity to practice at our conferences in a safe learning environment.

Our conferences are currently not affiliated with any accreditation organization. However, many of our attendees have been able to get credit by presenting a certification of completion. We provide you with a certificate of attendance upon completion of each conference day which indicates the name, date of the conference(s) you attended, and number of training hours. This completion certificate can be found on your event's Conference Homepage. If you need assistance finding your completion certificate please email us at [email protected] and we'll be happy to assist you.

We limit our in person conferences to approximately 30 people. The smaller size allows you to get personal attention and feedback on how you’re doing during the practice. It also provides time for the highly interactive nature of our delivery, including time to answer all your questions.

You can see all our upcoming dates and locations here

We often receive questions on dress code for the conferences.  Each conference is a robust day filled with interactive practice and dialogue.  While we understand that you want to appear professional, we want you to be comfortable, absorbing the content, and not dreading that you are being strangled by a too tightly tied tie. The meeting room will be cold.  We suggest you bring a sweater or jacket with you.  Bottom line, professional AND comfortable to maximize your experience.

Yes, we are serious about the cold room.  Our agenda includes a lot of interactive practice which means you’ll be up and moving around.  Better to be cool in the morning than far too hot in the afternoon.  With our energy we might be sweating while you end up shivering without a sweater or light coat.  We suggest that women do not wear skirts or dresses for this reason.  We ask that you please plan accordingly as we will not increase the room temperature if you’re chilly.  

Our official cancelation policy is provided below.  And, we understand that life sometimes happens and try to work with you as best as possible.  If you can’t attend at the last minute, we usually are able to offer you a seat at any future Manager Tools conference of your choice.

Cancellation Policy

Registrants unable to attend will receive a refund of the paid registration fee, less a $50 USD processing charge, provided the cancelation occurs no later than 60 days prior to the Conference. Cancelations processed no later than 30 days prior to the Conference will be refunded 50% of the registration fee. No refunds will be given for cancelations processed less than 30 days prior to the Conference.

If a registrant is unable to attend an event for any reason they may substitute, by arrangement with Manager Tools, an alternative participant with no additional charges. Participants are responsible for negotiating refunds of associated hotel charges directly with the hotel management. Refunds will be issued within 30 business days after the Conference concludes and will be credited the credit card with which the purchase was made.

No. Due to travel and hotel expenses, our virtual and in person conferences are priced differently. Additionally our international conference prices vary by location and fluctuate with the exchange rates. You can find the current price for each conference here.

In addition to the training, practice, and materials, we provide continental breakfast, lunch, and snacks and beverages throughout the day. Attendees of our EMC will receive access to our Trinity Rollout Email Series and RoadMap. Those who attend our ECC will receive a DiSC assessment and a series of follow up emails with reminders of what was discussed during the day. Our EHMC attendees receive an onboarding checklist to assist with their future hires.

Dinner, hotel expenses, parking, and transportation are not included.

While that is our preferred method, we realize some companies prefer to pay via invoice.  Please send us an email at [email protected] and we’ll assist you with the registration process.

We’re happy to extend a special discount for our in person attendees who are paying their own registration fee. Please email us your information at [email protected] and we’ll be happy to help you complete your registration.

Yes.  Should a conference sell out, we will start a waiting list and do our best to accomodate as many folks as possible.

Absolutely! One of the most common comments we hear from experienced managers who attend our Effective Manager Conference is “I wish I had known this when I first became a manager!” It’s a great opportunity to be ready with a plan of action before you get promoted. Additionally, many of behaviors we teach can be applied to other work relationships such as peers or project team members.

Our Effective Communications Conference is for any professional who wants to learn how to be a more effective communicator. The entire Manager Tools team will tell you the behaviors you’ll learn during the ECC are the most powerful we’ve ever learned during our careers.

And you don't have to be a manager to be involved in the hiring process to attend our Effective Hiring Manager Conference. If you are contributing to the hiring process in any way, whether you be an interviewer or are responsible for onboarding, this event is for you. We all play a role in ensuring those we hire are up to the task and are well prepared for their roles in our organization.

Only a desire to get better.  You do not need to be at any certain level of management.  We have frontline managers, directors, through executives attend our conferences.  All we ask is you be willing to change your behaviors. 

Yes!  We’ve had many managers attend with their teams.  They tell us it’s very beneficial to learn alongside their directs.  It’s also useful to have the chance to discuss the concepts with your directs during breaks and over meals.  We have great admiration for any manager willing to attend management training with their directs and admit they don’t have all the answers.

Yes.  Please indicate your dietary needs on your registration form.  Your personal comfort and well-being are important to us.

If you are interested in booking a room in the hotel where the training is offered, all the hotel details can be found on your Conference Homepage.

Of course! Email Maggie at [email protected], and she'll take your details and provide you with options.