2 direct reports who were recently transferred to my team due to recent organization change were fighting/quarreling against each other in the office today. And they work in a different location from me. They were only transferred to my team a week ago and I barely know them. The team lead in their office escalated to me and told me it is because A was setting up software environment and asked help from B who has some experience, but responded slowly/negatively sometimes which makes A thinks B's difficult and reluctant to help. I believe they each has their own good reason to explain.
Anyway, I haven't met situations like this before and have no experience handling 2 associates in arguement, especially when I am a new manager to them and work remotely. I'd like to seek advice from Manager Tool for a professional way or best practice of handling such situation to start with.
Appreciate if anyone can share anything that you feel helpful.