Mark and Mike -
I wonder if you guys could slate somewhere down the line a cast (or blog) to address the specific needs of managers of 24 hour organizations? Specifically, I am a manager in a hospital, and we obviously have many 24 hour departments. This creates a number of challenges in regard to communication and connecting with front-line staff. Another issue that complicates the matter further is that industry standards for span-of-control for hospital nursing organizations is WAY out of whack - it is not uncommon for a nurse director in a hospital setting to have 40-60 direct reports working 24/365. While I am not a nurse director myself, I have frequent discussions with these managers and I wish I had more advice to offer them. Any suggestions from you guys or the community would be appreciated. As always, thank you for your outstanding product, and for providing this forum.