Ive just finished the first 3 weeks of O3s, after finally making the leap just before my new director started. Results so far are positive, but I have some concerns I was hoping some people could help me out with.
I have had a couple of my directs set goals for our discussions which were just outside of their ability to attain. Truthfully, I would have set the same or similar goals if it were my own decision.
My dilemma is this:
We have been extremely busy. I manage a helpdesk and we currently have 3 open requests to hire in addition to somewhat heavier than normal call volume, which I did not foresee. Consequently there has not been time to keep up on their coaching projects in addition to 'normal' work.
Do I give these folks adjusting feedback on missing their own targets due to circumstances beyond their control, give them feedback on setting goals, or none at all?
I am afraid if we continue to let these goals slip that will become the norm and nothing productive will happen, and I don't feel that giving them feedback about something almost entirely out of their control is proper.