BLUF: I have a challenging employee who has worked in many ways to create tension and conflict in the group, cause dissent among peers and turn them against management, and overall give me one heck of a hard time as manager. I've tried all of the ways I can think of via O3's, honest discussion, etc. to work through our issues, but the result is always the same. If I don't cave to my direct's demands RE: work hours, work from home, other policies, job duties, etc. the direct actively work to make my life miserable via HR, peers, etc. In additon, the direct has threatened to use some of my "honest discussion" against me when I tried to empathize about organizational issues and other things that I noticed as well (rookie mistake, I guess).
What to do?
I could go on, but don't believe I need to. The person has a non-disclosed but identifiable personality disorder which causes "splitting" and extreme polarization of the team. Any feedback results in defensive maneuvers, emotional outbursts, etc. The direct does an ok job and is not a superstar nor a terrible performer, however, the "extracurriculars" are way out of hand and take up an absurd amount of time. I don't know how to manage someone like this using the MT model....how can you build a case for behaviors that break down the team when the team refuses to speak out to support the case?