Hello! I just joined the group. I was looking for a place to get some advice about my current problem, but this looks like a great website for growing as a manager.
Here's my dilemma: I've been manager for about a year and a half. Although people management has been my most difficult area, overall, people seem relatively happy with my leardership.
My problem is with my second-in-command. Before I came, leadership was not too good and she was more or less in charge. She does a lot of things excellently. She seems satisfied with my leadership and I think we have a good relationship.
However, I have received complaints about her being rude, critical, disrespectful and really riding other employees when I am not around.
I have mentioned this to her already. (One person actually quit because of her.) I am preparing annual performance reviews. I want some concrete goals that we can reach toward to improve this behavior.
I'm a little lost right now as to how to approach this. As it's happening when I'm not here, I hate to ask people to snitch for me: "Is she getting better? Was she mean to you?" People don't really want to create waves with her and talk to me about it, but I know it is causing problems.
I think part of the problem may just be that she's not good with social interactions, so it may be, in part, an issue of coaching for appropriate behaviors.