I've been an Operations Manager in a small telemarketing company (60 emp) for 3 years. The first 2 years in the role I helped deliver the best bottom line in 25 years and take it from 3 years of loses to strong profit.
This past year we implimented a new CRM system and got invovled in a Beta Dialer system. Both had the buyin of the owner, although he is not technically savvy and didn't even want a CRM login. The CRM system is working as planned, strong user adoption, and meeting 95% of plans. The dialer was a mess, resulting in ~25% drop in top line revenue for 5-6 mths, and likely a loss in revenue this year.
I went on holiday in the summer and came back to "The CRM system is the biggest disaster and causing our losses" he has then dismantled randomly the progress on this system, is building a custom system that will not meet our needs, and is entirely unwilling to discuss it. He has also directed me to stop having one-on-ones, without understanding why they are done, and pulled me into doing random project work.
I am confident that these steps will result in stagnation of the company for the long term as well as the lose of a few key department heads.
I have determined that I will no longer stay with the company, however I don't want the company, and current directs to suffer due to these changes.
I am hoping to be in a new role by Apr. '15. In the mean time, how should I deal with my boss/Owner in order to attempt to not lose staff and future growth, as well as stabilize what was once a strong relationship?