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A DR has requested a bump in pay grade to the next level. In their view this is to reflect increased responsibilities.
however their responsibilities are in line with their job description, and is internally consistent with other people who have similar roles.
So my boss and I have not approved their request.
thoughts on explaining this to them?
TIA
Just like you've explained it to us
I've had to turn down a few requests for pay increases, and assuming you're not dealing with someone with the emotional maturity of a four-year-old, a calm explanation of the factors for denying their request should get you most of the way home. The remaining piece of the puzzle is to finish the conversation by describing to them the steps that are required to get them the payrise they seem to want. That'll get them looking towards the future, and to improving themselves and their value to the organisation, and that is where you want them to be.