It's the time of year when I get asked to complete Performance Management Reviews for each of my directs. This involves working with each of my directs to complete and submit a form.
The setting is education. We are the IT Services department. I have 5 directs. 2 do the exact same job. The other 3 have individual jobs.
Our pay is not linked to performance. We don't crank out widgets on a production line. We are technically a charity - there are no profits. There are no shareholders.
My plight is working out what performance metrics to apply to each direct when non jump out at me as being obvious. Its also a challenge when the directs themselves are disinterested in the process because at the end of the day what difference does it make to them. They would have to severely screw up to get fired.
I am seeking advice from anyone who can suggest possible direct metrics or indirect metrics to use. Or maybe not metrics at all but some other way of describing and measuring someones performance.
Best Wishes in advance