BLUF: When I sent a gift basket to my out-sourced, off-shore application support team, I found out I was the first client in 8 years to have done so--and it was communicated up to their US VP.
Over the last year I've asked a lot of my out-sourced application support team. A year ago they were a mess; now they're a pretty snappy group. I thought, "I would like to express my appreciation. I think I'll send them one of those gift basket thingies. I know how to do that for the on-shore team--can I do that for my off-shore team, too? Is there an Indian equivalent to Wine Country Gift Baskets?" So I hit up some of my Indian-born colleagues for advice and, sure enough, there are several. I successfully ordered one and let the team lead know it was coming.
A couple of days later I received a very gracious thank you note from the team lead. "That's nice, " I thought. Then the on-shore manager stopped by my desk and let me know that the off-shore team wasn't just pleased--they were ecstatic. No other member of my company in the 8 years for which they've been our out-source provider has done anything like send a gift basket to an off-shore team. Ever. News of my magnanimity has reportedly made it to the VP over all of their US operations. I'm, quite frankly, embarrassed.
Gratitude. Appreciation. A gift basket, maybe. Treat others how you want to be treated. Share the love.