I'm hiring a number of new reps for customer advisor roles. This will be the biggest batch I've hired to date (37) and most of the candidates will be university students fresh out of school. Traditionally, we've hired candidates who've already invested a couple of years in the workforce.
We learned a while ago that attitude and aptitude are more important than real world skills out of the gate, so our approach is to hire green and train on the technical skills. I wrote more about it here (if you're interested): benlucier.com/blog/dont-sweat-for-tech-make-customer-service-skills-your-hiring-priority/
The interview creation tool is awesome. We love it and use it all the time. Occasionally, the questions aren't relevant to a 'green' candidate without a lot of work experience.
My question is: Has anybody been using interview questions that are more geared to younger candidates, where the questions might be more insightful and appropriate to their particular set of circumstances?
Thanks in advance for your thoughts,