Submitted by leader121 on
I am new to a Company and have inherited a team that does very well. There are about four associates that have to work closely together that do not get along. I am looking for advice about how to handle this situation. Last week I had one associate come to me reporting that she is uncomfortable at work because another associate is always rolling eyes at her. The other associate claims that the employee that complained is the one that has the issue with eye rolling.
From an HR perspective, am I allowed to monitor a discussion between the employees to help resolve their issues?
How much monitoring you do will depend on company policies, the law (e.g. RIPA in the UK) and how much free time you have. You probably don't have a huge amount of time for monitoring your staff.
I think your best bet is to rollout the trinity, if you haven't done so already. When you're at the stage of being able to give adjusting feedback and someone reports a negative behaviour you can ask yourself if you believe the person reporting the action to you and if you do give feedback as if you had seen it yourself. In coaching, coach for professional beahviour. Maybe get all of your directs to read something like "How to win friends and influence people" and/or point them to MT.
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"Start with the customer and work backwards, not with the tools and work forwards" - James Womack
Rather than monitoring
Rather than monitoring conversations, I think you should get these people in a room, working together, with you, and watch them yourself. For example, there's an issue. Call them together in the room, ask them how they would normally approach the problem. Notice how they interact with one another. Ask them if they can work together to solve it, or if they need you to be involved. When I was younger, that was how a boss of mine got us to work together -- he told he us to work it out, and if we couldn't, he'd tell us what to do. Since none of us wanted that, we figured out how to work together.
Monitoring conversations is about the last thing you need to do.
There is a podcast...
this one covers your situation. Have you listened to it yet?
Thank you for all of your
Thank you for all of your help! I have not listened to the Podcast, but I will tonight after work.
Again, I appreciate the time you have taken to answer my inquiry.
Good advice here