To summarise - my current role as that of IT Services Manager, oh yeah, and I'm quite certain, although without yet having a professinonal diagnosis, that I have Attention Deficit Disorder or ADD for short. I really liked the casts about focus - because I suck at Focus. Early on in the casts it talks about knowing your deliverables and results and I've seen (heard) those mentioned in other casts. I think I understand the difference between a deliverable and a result but I'd really like to have these things defined for me. I can't find definitons for them in the Manager Tools book.
Any help would be much appreciated.