First time posting in the forum. I was wondering if you had any podcast related to having to change an employee / customer relationship. In my business we provide geratric care management services. One of my care managers haa broken professional boundries and I would like to assign the client to a new care manager. I am looking for guidence for creating a process on how to communicate this message this change to the client. I feel good about using the feedback model with the employee.
Are there any podcast on this subject?